One of SOMI Systems’ strategic goals is to provide high quality, prompt technical support of our solutions and products. This includes troubleshooting technical problems that may arise during the operation of computer equipment, computer networks, servers, and communication devices.
The most efficient way to ensure this support is constant and active monitoring of servers and running services. Remote monitoring can notify an administrator of the respective service or server of incurred problems either by e-mail or a text message. This makes it possible to adopt respective measure as soon as the problem occurs and to avoid more serious damage or a negative impact on your customers/partners.
Monitoring for customers is provided within our monitoring center. Upon request, we can build a dedicated “tailor-made” monitoring center on-site.
• monitoring availability of network services like SMTP, POP3, HTTP, NNTP, PING, etc.
• monitoring system resources, such as: processor load, disk and memory usage, running processes, log files,
• monitoring the response on a network level (latency, error rate),
• monitoring the error rate of lines and transfer routes,
• ability to monitor non-standard services and protocols (possibility to add a monitoring code according to protocol’s specifications),
• monitoring the ambient environment (temperature),
• monitoring HW devices (fans, power supplies, thermo sensors),
• notifying the system status through e-mail or SMS with notifications defined according to the event type and contact groups,
• simple and user-friendly web interface with the ability to define access and restrictions for individual users ,
• graphical outputs including basic network topology ,
• reports on incurred problems,
• backup and archiving statistics with the possibility of later evaluation,
• graphical presentation of the availability of the system and services,
• adding and monitoring RBLs (real-time blacklists) for mail delivering.
All data is presented in easy-to-view tables or charts. It is accessible via a web browser from any place connected to the internet on the basis of an access policy and user credentials. Each user may have access to different services and data depending on his/her position and the administrator’s decision.